00Company policies
Warranty Policy
What our chemistry and our workmanship stand behind.
Last updated · July 2026
01
Product warranty
Every batch we ship is manufactured under our ISO 9001:2015 quality system and leaves the plant with a batch record. We warrant that each product, in its unopened original packaging and stored per the label/TDS, conforms to its published specification until the shelf-life date printed on the pack.
02
Service & workmanship warranty
For plant services (RO servicing, descaling, installation and similar jobs) we warrant the workmanship performed against the agreed scope. Defects in our workmanship reported within 30 days of job completion are corrected free of charge.
03
Coverage
- Replacement of product that fails to meet its specification, or refund of its purchase price.
- Re-performance of services where our workmanship is at fault.
- Technical support to diagnose whether an issue is product-, dosing- or system-related.
04
Exclusions
- Product stored or handled contrary to the label, TDS or SDS after delivery.
- Results affected by incorrect dosing, dilution or mixing with third-party chemicals without our written advice.
- Normal variation of treated-water outcomes caused by feed-water or plant-condition changes.
- Consequential losses such as production downtime — see our Terms & Conditions.
05
Claim process
- Contact Shiva Krishna Kangadekar on +91 98666 00699 or shiva.lkchemicals@gmail.com with the invoice and batch number.
- Keep the product, its packaging and a sample available for inspection.
- We verify the claim — usually within 5 working days, including batch retention-sample testing where relevant.
- Approved claims are settled by replacement, re-service, credit note or refund.
Questions about this policy?
Talk to a person, not a form-letter — Shiva Krishna Kangadekar answers directly.